Guest Services

Visit the Guest Services office (located in Suite K-17, between Brow Arc and QFC), contact us by phone at 425-644-1111, or send us an email with any specific inquiries.

Guest Services Hours:
Monday - Friday 10am - 5pm

Community Room

The Crossroads Community Room, located in the hallway next to Old Navy, is available to individuals or groups in need of a facility to host a meeting or function. The room can accommodate up to twelve people.  It is available on a first-come, first-served basis. There is a small rental fee for use of the room, and a discount is available for 501(c)3 non-profit organizations.

Visit our Community Room page

Job Openings

Visit our Job Board (located in the hallway between Parcel Apparel and Paris Miki Optical) or click here to find out which Crossroads retailers are hiring.

Crossroads Gift Cards

Crossroads Gift Cards are no longer available for purchase. Existing gift cards will continue to be honored at 85+ Crossroads stores and restaurants.

Click here to check your gift card balance

First Aid

Guest Services has a basic First Aid kit for minor cuts or injuries. If further aid or medical attention is required, arrangements will be made for appropriate medical personnel to attend.  Contact Security at 425-766-6507 for assistance.  Dial 911 for all emergencies.

Emergency Auto Aid

Crossroads provides dead battery and auto lock-out assistance as a courtesy.  These services are provided by our Security staff, who may be contacted at 425-766-6507.

Community Bulletin Board

The Community Bulletin Board is located in the hallway between Parcel Apparel and Paris Miki Optical. Space is limited; therefore priority space is made to non-profit organizations for advertising community events.  All postings must be approved in advance at our Guest Services office.

Ferry & Metro Transit Information

Up-to-date Ferry Schedules and Transit Schedules are kept near the Community Bulletin Board.

Lost & Found

Lost items are locked in the Security Office . Any items that have been found can be turned in at Guest Services. If you believe you have lost something at the shopping center, please contact Crossroads Security at (425) 766-6507 and leave a message with your name, phone number, description of the lost item and approximate area and date where you last saw the item. You will be contacted if your item is recovered. Due to space limitations, Lost & Found items are only kept for 30 days.

Ballot Drop Box

An official ballot drop box is located outside of the building at the south entrance to Crossroads, next to ATI Physical Therapy.

Courtesy Code

Please click here to read the Crossroads Courtesy Code.